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This account has been blocked

This error message indicates that your Katalon account has been registered but not yet verified.

Follow these steps to unblock your Katalon account:

  1. Go to
    The Katalon website homepage.
  2. Access your account by clicking the log in link at the upper right corner.
    The log-in button on the Katalon website.
  3. In the sign-in screen, enter your registered e-mail and password.
    The sign-in screen for the Katalon Platform.
  4. In the Katalon Platform homepage, click on the profile button in the upper right corner.
    1. Click on the View Profile link.
      The user profile menu in the Katalon Platform.
  5. In the new window displaying your profile details, click on the Verify Email button.
    The verify email button in a user's profile.
  6. A verification link is sent to your e-mail account. Follow the instructions in the e-mail.
    The Katalon Platform sends a verification link out.
  7. Once your account is verified, open Katalon Studio and it will reactivate.
    Note: If activation still fails, wait for 5 minutes and try again.