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Version: legacy

Cancel Billing Renewal

You can cancel your Katalon license subscription at any time. This action will turn off the auto-renewal of your license subscription on the next billing cycle.

Subscription cancellation does NOT issue a refund. You can continue using the remaining subscription you have already purchased.

Only the Organization Owner and Admins can cancel a subscription.

After the cancellation, the subscription remains active until the end of the current billing period. On the next billing date, its status becomes terminated.

To cancel your subscription, follow these steps:

  1. Log in to Katalon TestOps.
  2. Select your Organization.
  3. Go to Settings > Subscriptions Management > Studio Subscriptions.
  4. On the top right corner of the Subscription view, click Edit Subscription

    edit subscription

  5. Find the license you wish to cancel, then click Cancel. The Cancel Subscription dialog appears. To confirm your action, click OK.

    cancel subscription

  6. A customer survey form appears. Fill in the survey form, then click Done to complete the cancellation.

    survey form

If you cancel your subscription by accident and want to reactivate the canceled subscription, contact us via license@katalon.com for further support.