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Grant permission to access Support Portal

Important:

  • You must be an Owner or Admin of the organization.

  • You have purchased KSE/KRE licenses.

By default, you can access the Support Portal as an Owner/Admin of your organization. However, your members might not have a permission to access the Support Portal yet, even if they have already been assigned a KSE/KRE license by you. Your organization members need to be assigned a Salesforce slot, which is different from the KSE/KRE licenses.

If you want your organization members to access the Support Portal, follow these steps:

  1. Sign in to the Katalon Admin Portal.
  2. Click on the Settings icon at the top right corner, then choose Support Management.
    Layer 1
    The Support Summary page displays.
  3. In the Support List section, assign the Salesforce slots to the desired members by toggling the ASSIGN SALESFORCE SLOTS on on the correct lines.
    Layer 1
Once you have assigned the Salesforce slots to the desired members, these members can automatically access the Support Portal. The number of Salesforce slots is limited to the number of licenses that you have purchased.