FAQ & Troubleshooting Instructions

Estimated reading time: 2 minutes

Product information

Does Katalon Recorder add-on collect the data and send to external services?

Katalon team do NOT collect any end-users data. Katalon Recorder's autosave feature will only save test artifacts on the local machine.

Will Katalon Recorder be maintained regularly?

Katalon team commit to maintaining both Katalon Recorder and Katalon Studio up to date and keeping the tools free of charge. 2018 Products Roadmap will be soon available to all users.

Is Katalon Recorder available for commercial use?

Katalon Recorder is free to use on any projects (commercial or not) of yours. But it's prohibited for you to sell/redistribute/decode Katalon Recorder.

Upload files

Currently, only the Chrome version of Katalon Recorder supports file uploading.

Right click on the extension icon on the top right toolbar, select Manage extensions. In the Manage extensions page, enable "Allow access to file URLs".

The action was completed using "type" command. Example:

type | id=file-upload | C:\file.txt (or /home/me/file.txt for Linux)


Do not click on the input element.

We are still actively looking for a solution for Firefox. If you have any question or suggestion, please join the discussion here.

Drag and drop

If the drag-and-drop feature was built with HTML5, please use command "dragAndDropToObject". If it was built with jQuery UI, please use command "dragAndDropToObjectByJqueryUI".

Set text values for text-based input elements

Due to the differences between web pages, there are three commands you can use to set text values for text-based input elements (e.g. type="text" or "number"). If you encounter troubles setting text values, please try those commands in this order:

  1. type
  2. sendKeys
  3. setText

For input elements with type="number", you have to use "setText" to set negative values.

Content Security Policy errors

We are looking for a solution right now. Technically, it's possible to overwrite CSP rules with add-ons, but it would be insecure to do that on every web page.

For now, to work around the issue on Chrome, users can use a third-party add-on (e.g. Disable Content-Security-Policy https://chrome.google.com/webstore/detail/disable-content-security/ieelmcmcagommplceebfedjlakkhpden?hl=en) to disable CSP rules, then execute the test in KR as usual. Don't forget to disable that add-on when unused.

On Firefox, please disable the "security.csp.enable" option in "about:config" to achieve the same effect. Don't forget to enable it when unused.

User Contributed Notes