Unable to log in or activate Katalon Studio
There are a few possible reasons why you are unable to log in or activate Katalon Studio. Refer to the following reasons and solutions.
Issue 1
When you log in to Katalon Studio and encounter the following message:
Mixing paid products and free Studio within an account is not permitted in our Terms of Use. Contact your Katalon Admin/Account Owner if you need to purchase a license.
Cause
You are a Katalon Studio free user who belongs to an account with paid Katalon products, which is not permitted due to the Free Offerings term in Terms of Use. You will be blocked from using free Katalon Studio.
Solutions
- If you need to continue using Katalon Studio, contact your Organization Owner/Admin to assign you a paid KSE license.
- If you no longer need to use Katalon Studio, you can stop using the free Studio license.
Contact our Customer Success Team at success@katalon.com for further assistance.
Issue 2
When you log in to Katalon Studio and encounter the following message:
Your trial has expired. Please ask your Administrator to assign a Katalon Studio license or download the free package of Katalon Studio to continue.
Cause
Your trial plan has expired.
Solutions
- Purchase a paid KS license to continue using advanced features.
- Download and install Katalon Studio from the Katalon download page if you want to use the free version.
Issue 3
When you activate Katalon Studio and encounter the following message:
You are using a legacy version of Katalon Studio. Please upgrade to the latest version to continue.
Cause
You are using an old version of Katalon Studio.
Solution
Download and install the latest version from the Katalon download page.
Issue 4
From Katalon Studio version 9.3.0 onwards, Katalon provides a new SAML login approach. When you click Log in from browsers, you are directed to a new URL with the local server 127.0.0.1. If you are in a highly secure environment, you might encounter login issues.
Solution
Request your IT team to whitelist 127.0.0.1 in your proxy settings.