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Connected device not displayed in 'Device Name' list

When you cannot see the connected device displayed in the Device Name list, it can be because one of the following causes:

If you do mobile testing with iOS devices, make sure you enable UI Automation on the device. Do as follows:

  1. Connect your device to Xcode.
  2. Go to Settings > Developer and turn on UIAutomation.
  3. Check if your device is recognized using the following commands on Terminal:
    cd /Applications/Katalon\  idevice_id -l
    • If your iOS version is iOS 11, make sure the version of Katalon Studio is 5.3.0+.

If you do mobile testing with Android devices, make sure to turn on the phone developer mode. Do as follows:

  1. Connect your phone to the computer via a USB cable.
  2. Go to Settings > Developer options, enable:
    • USB debugging – Debug mode when USB is connected.
    • Install via USB – Allow installing apps via USB.
    • USB debugging (Security Setting) – Allow granting permissions and simulating input via USB debugging.
  3. Make sure a trusted connection is established by tapping on Trust this computer whenever this dialog is displayed on your device.
  4. Check if the device is listed using adb command:
    1. On Windows command line/ MacOS terminal: Navigate to platform-tools folder in <Android SDK folder>\platform-tools.
    2. Type in "adb devices" and observe devices listed there. Make sure that your corrected device is listed there with online status.