Cancel your subscription or turn off auto-renew

The following guide shows you how to cancel your renewal subscription for Katalon Platform plan, TestCloud, Katalon Studio Enterprise (KSE), and Katalon Runtime Engine (KRE).

Important:

• You must be the Owner or Billing Manager of your Account.

Cancel your subscription or turn off auto-renewal at any time.

Once the cancellation is successful, you will not be charged for your next billing cycle.

Subscription cancellation does not issue a refund and the subscription remains active until the end of the current billing period.

Follow these steps to cancel the renewal subscription for your desired product.

1. Sign in to TestOps Admin and select your Account.
2. In your Account admin page, select Subscriptions section to open Subscription Management page.
3. Within the Your Current Subscription(s) section, locate your desired product's subscription and click on the corresponding Extension icon.
   
4. Select Cancel Trial or Turn off Auto-Renewal. A popup box asks you to confirm your decision.
   
5. Click Confirm to confirm your action.

You have canceled the renewal subscription successfully. You can check the Expiry Date in the Your Current Subscription(s) section.

You can also reactivate your subscription if it has not reached the expiry date yet.